Terms & Conditions
1. Warranty period as mentioned against each item.
2. Warranty on this sale is from the manufacturer or its agents only.
3. Original invoice must be produced for warranty claims, and serial numbers of items must be intact with each item.
4. Warranty covered in this sale is for Carry-In Service, which means all defective items should be brought to our service division located at 7F12, 7th Floor, Unity Plaza, Colombo 04, between 10.30 AM and 5.00 PM. Please note that we are closed on Sundays and Mercantile Holidays.
5. This sale does not cover Onsite Service, which means we do not visit your premises for service, repair, software support, or any other problem.
6. A period of 15 to 30 days will be required for any replacement or repair of defective items. However, every effort will be made to replace or repair them in the shortest possible time.
7. The manufacturer or its agent reserves the right to repair, replace, refund, or replace the item with a different model having similar features.
8. Warranty covered in this sale is for manufacturing defects only.
9. Warranty does not cover damages to the item, such as burn marks, pin damages, corrosion, scratch marks, damages due to lightning, spillage of food or beverages, damages due to unauthorized tampering, natural disasters, etc.
10. Manufacturer’s warranty also does not cover printhead units, print cartridges (ink and toner), or power adaptors.