Welcome to Laplink.lk. Your privacy is important to us. This Privacy Policy explains how Laplink.lk collects, uses, stores, and protects your personal information when you visit our website, create an account, purchase products, or communicate with us.

By accessing or using Laplink.lk, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website or purchase products from us.

1.1 Personal Information

When you create an account, place an order, contact us, or use our services, we may collect:

  • Full name

  • Email address

  • Mobile phone number

  • Billing and delivery addresses

  • Account login details

  • Order history and purchase information

  • Information you provide through contact forms, emails, WhatsApp, or other communication channels

1.2 Order and Payment Information

When you purchase laptops, computer accessories, or other products through Laplink.lk, we may collect information necessary to process your order, verify your payment, arrange delivery, and provide after-sales support.

Payments may be processed through third-party payment service providers. Where applicable, payment card or other sensitive payment information is handled by the relevant payment provider in accordance with its privacy and security practices.

We do not intend to store full payment card details on our website unless this is specifically required and securely supported by our payment processing arrangements.

1.3 Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device and operating system information

  • Pages visited and browsing activity

  • Date and time of visits

  • Referring websites and general website usage statistics

This information helps us maintain website security, understand customer behaviour, and improve our online shopping experience.

2. How We Use Your Information

Laplink.lk may use your personal information for the following purposes:

  • To create and manage customer accounts

  • To process and confirm orders

  • To arrange payment verification, packaging, shipping, and delivery

  • To communicate order confirmations, delivery updates, and other service-related notifications

  • To respond to customer inquiries and provide technical support

  • To handle warranty claims, returns, exchanges, and refunds in accordance with our applicable policies

  • To detect and prevent fraudulent transactions, unauthorised activities, and security threats

  • To improve our website, products, services, and customer experience

  • To maintain business, accounting, tax, and transaction records

  • To send promotional offers, product updates, and marketing communications where permitted by applicable law and your preferences

3. Sharing of Personal Information

We respect your privacy and do not sell your personal information to third parties as part of our ordinary business practices.

However, we may share relevant information with trusted third parties when necessary to operate our business and provide our services, including:

  • Payment providers: To process and verify payments.

  • Delivery and courier services: To deliver purchased products to your specified address.

  • Website hosting and technology providers: To maintain our website, databases, and related systems.

  • Customer communication services: To respond to inquiries and send order-related notifications.

  • Analytics and advertising providers: To understand website performance and measure marketing campaigns, where such tools are used.

  • Professional advisers and authorities: Where disclosure is necessary for legitimate legal, regulatory, accounting, or compliance purposes.

We aim to share only the information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and applicable contractual arrangements.

4. Cookies and Similar Technologies

Laplink.lk may use cookies and similar technologies to improve website functionality and your shopping experience.

Cookies may help us to:

  • Remember your shopping cart and selected preferences

  • Maintain your login session

  • Understand website traffic and visitor behaviour

  • Improve website performance and usability

  • Measure advertising effectiveness and, where enabled, support relevant advertising

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, account access, checkout, or other website features.

Where required, we will provide appropriate information and choices regarding non-essential cookies.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure website connections, restricted access to customer information, and appropriate security practices for our systems and service providers.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, warranty administration, dispute resolution, fraud prevention, and compliance with applicable legal and accounting requirements.

When information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it, subject to applicable legal obligations.

7. Your Privacy Rights

Subject to applicable laws and any relevant conditions or exceptions, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally applicable

  • Withdraw consent where processing is based on consent

  • Object to or request restrictions on certain types of processing where applicable

  • Opt out of promotional and marketing communications

  • Raise a concern about how your personal information is handled

To exercise these rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing your request.

Withdrawing consent or requesting deletion may affect our ability to provide certain services or maintain records that we are legally required to retain.

8. Marketing Communications

We may send you information about new products, special offers, promotions, and other updates where permitted by applicable law.

You may opt out of promotional emails by using the unsubscribe link included in the email, where available, or by contacting us directly.

Even if you opt out of marketing communications, we may still send essential messages relating to your orders, payments, deliveries, warranties, security, or customer service.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, social media platforms, or other external services.

These third parties operate independently and may have their own privacy policies and terms of use. Laplink.lk is not responsible for the privacy practices or content of external websites that we do not control.

We encourage you to review the relevant privacy policies before providing personal information to third-party services.

10. Children’s Privacy

Laplink.lk is an online retail store intended for general customers and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If we become aware that personal information has been collected inappropriately, we will take reasonable steps to address the matter.

11. Privacy and Personal Data Protection

We aim to handle personal information responsibly and in accordance with applicable laws and regulations of Sri Lanka, including the Personal Data Protection Act, No. 9 of 2022, as amended, where applicable.

We may update our data-handling practices as our business, technology, and legal requirements evolve.

12. Changes to This Privacy Policy

Laplink.lk reserves the right to update or revise this Privacy Policy from time to time.

Any changes will be published on this page together with an updated “Last Updated” date. We encourage customers to review this page periodically to stay informed about how their information is handled.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through our website.

Website: https://laplink.lk

Email: laplinkpvtltd@gmail.com

Telephone: 0771099739

Business Address: LGF 13, Lower Ground Floor, Unity Plaza, Colombo 04.

We will make reasonable efforts to review and respond to privacy-related inquiries within an appropriate timeframe.